Returns & Exchanges Policy  

Customer satisfaction is important for us ❤️

Return Eligibility

You can request a return if:

• Item is damaged
• Item is incorrect
• Item has manufacturing defect

Return request must be submitted within 3 days after delivery.

Exchange Policy

Exchange is available if:

• Size issue (if applicable)
• Wrong item received
• Damaged product received

Return Conditions

Product must be:

• Unused
• In original packaging
• With tags (if applicable)

Otherwise return request may be rejected.

Non-Returnable Items

These items cannot be returned:

• Used products
• Opened hygiene items
• Discounted/clearance products

Refund Process

• Refunds are processed after inspection
• Refund time: 5–7 working days
• COD refunds via bank transfer or JazzCash/EasyPaisa

Return Shipping

If mistake is from our side → shipping free
If customer change-of-mind → customer pays shipping